A few years ago, I was sitting across from a senior executive at a Fortune 100 company. Smart, respected, clearly successful. In the middle of the conversation, they leaned back, rubbed their temples, and said something that stopped me in my tracks: “I’ve never had better tools… and I’ve never been worse at thinking.” That sentence has stayed with me, because it captures what so many people are quietly feeling at work right now. We were told technology would make everything e

I have recently become aware of something important. A surprising number of people and systems think I am not very bright. A few times a day, a voice pretending to be someone named Jennifer rings my cell, and in a petulant, entitled voice, insists she’s calling me about a loan I never applied for. I have been preapproved, and they are only waiting for my response to send me money. I’ve never interacted with them. I block each number, but the calls keep coming.  Then there is