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A man who immigrated to the United States quickly came to believe that "busy" meant "good" because nearly everyone he asked, "How are you doing?" responded with, "Busy." Nora Rosendahl, the chief operating officer of the performance coaching firm Hintsa, observed a similar trend when she documented answers to "How are you?" over a week. She found that nearly eight out of ten people replied, "Busy." This reflects a broader societal trend where busyness is often equated with productivity and worth.
Research supports the idea that our lives are increasingly jam-packed. Holiday letters now frequently mention "crazy schedules" compared to the 1960s. Harvard Business School’s Ashley Whillans analyzed Gallup data and found that the percentage of employed Americans feeling they "never have enough time" rose from 70% in 2011 to 80% in 2018. This "time poverty" is exacerbated by corporate cultures that idolize busyness as a status symbol. Research by Columbia professor Silvia Bellezza shows that people view busy individuals, especially those using multitasking tools like Bluetooth headsets, as important and impressive.
Despite its prevalence, busyness is not a virtue in the corporate world. Companies often mistakenly reward employees for appearing busy rather than being genuinely productive, leading to decreased efficiency and higher turnover rates. Research indicates that overloading employees and focusing on time-based incentives can reduce productivity, increase employee burnout, and harm their health. For instance, a 2021 World Health Organization report found that overwork significantly raises the risk of stroke, heart disease, and death. Conversely, reducing work hours to manageable levels can enhance productivity and well-being.
Interestingly, the pandemic and shifting work environments have made managers more open to reassessing the value of busyness. The tight labor market and the rise of concepts like "quiet quitting," where employees stick strictly to their job descriptions, reflect a broader reevaluation of work-life balance. Drawing on academic research and practical experience, it's clear that the obsession with busyness persists due to deep-seated psychological and cultural factors. However, practical solutions exist for organizations to break this busyness cycle.
You can take several steps to avoid constant busyness and improve your overall productivity and well-being.
Prioritizing tasks by focusing on high-value activities and eliminating or delegating low-value tasks can make a significant difference.
Setting clear boundaries between work and personal time, such as designated work hours and regular breaks, helps prevent burnout.
Embracing time management techniques like time blocking can ensure dedicated periods for deep work that are free from distractions.
Additionally, practicing mindfulness and self-care, such as exercise, meditation, and spending quality time with loved ones, can help maintain a healthy balance.
By consciously shifting focus from merely being busy to being genuinely productive, you can lead a more fulfilling and less stressful life!
For more information read Adam Waytz excellent article called “Beware a Culture of Busyness” in the March-April 2023 issue of the Harvard Business Review.
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